L.A. Fitness App
Heuristics Evaluation
Team Members
Ahana, Abdullah, Eric, Sarah
Time
1 Week part-time
Tools
N/A
What sets LA Fitness apart is its wide range of services available to members.
So we set out to improve members' access to these services, we created a user friendly experience for members to book 1-1 appointments with a personal trainer at any of their 500 + franchises across North America.
User Control
And Freedom
Recognition rather
than recall
Match Between System
And Real World
Help And
Documentation
Error Prevention
The following heuristics presented the most concern:
We’ll have “Before” and “After” comparisons of what currently exists in the LA Fitness app, and our proposed changes. We find that these changes are important because we believe that a more engaged user is more likely to remain loyal to the brand, and with these minimal tweaks, we believe that can easily be accomplished at LA Fitness.
Heuristic Evaluation:
Proposed Redesign:
Current Design
Proposed Redesign
Confirm Appointment
Unclear label
on button
Renamed label
on button
Heuristic Evaluation:
Once the appointment is booked, a thank you screen presents important information such as the time and trainer assigned, but it fails to mention the location.
Proposed Redesign:
The location of the studio has been added to the thank you page, as well as a Google Maps link to provide the user with directions. This extra bit of information provides the final details of the booking in addition to the time/ trainer that is already listed.
Current Design
Proposed Redesign
9:41
Back
Thank you!
Your appointment has been scheduled with Manmeet K. on 06/17/2023 at 09:00 AM.
How to get there
BRAMPTON NW (Premier Plus)
225 FLETCHER’S CREEK BLVD
BRAMPTON, ON L6X 0Y7
(905) 454-1991
Get Directions
We look forward to helping you achieve your goals and are dedicated to making your working experience an exceptional one.
Please wear comfortable clothing. Workout attire is preferred.
Thank you for scheduling a complimentary Pro Results Personal Training Assessment!
Return To Home Page
No location
details available
Location details
and directions
added to page
Heuristic Evaluation:
The auto assigned location when creating a booking does not match the user’s gym history or their nearest location.
Current Design
No indication
of unavailable
dates/ times
Selected studio
does not match
user’s gym history
or nearest location
Suggested
locations
don’t match
user’s gym
history
Step 1
Step 2
Proposed Redesign
Pre-assigned location
removed from
selected studio tile
“Recently Visited”
and “Fitness Studios
Near You” sections
added to the page
Proposed Redesign:
Remove the pre-assigned location from the selected studio tile as it doesn’t refer to the user’s history or location. In addition to the existing “search by zip code” feature, we’ve added a “recently visited” and “fitness studios near you” section when selecting a studio.
Step 1
Step 2
Heuristic Evaluation:
After creating a reservation, the user is unable to view/ modify their reservation.
Proposed Redesign:
Add in a task flow to view/ modify existing reservations booked by the user. This will allow users the ability to review and adjust their booking according to their liking.
There is no ability to view/
modify the reservation
after it has been booked
Current Design
Key Takeaway!
Through our Heuristic Evaluation, we found that LA Fitness’s app can have quite a bit of value added for the user with very minimal design changes!
Our team of UX Designers is committed to the experience of users and their wellness, just as LA Fitness is committed to the physical and mental wellness of their members.